What happens during a telemedicine appointment?
Answer: Dr. Berne goes over your history and records, listens to what your goals are, and then makes as many suggestions as seem appropriate to get you started toward your goals. These can include changing your Rx, eye and movement exercises, light, sound and color therapy, dietary and supplement suggestions and more. It is a long-term process that takes time, patience, self-awareness and persistence.
How can I communicate with Dr. Berne’s clinic?
Answer: Call 505-469-4949 or email appointments@drsamberne.com. Communications with the clinic are answered on Monday, Wednesday and Friday.
Where is Dr. Berne located?
Answer: In New Mexico
Can Dr. Berne make up Blue blocker glasses with a prescription?
Answer: Yes! When you choose a frame, there is a dropdown menu under Prescription Type, so choose Prescription. Once you order the frame, e-mail the prescription to: hello@drsamberne.com and we will process your order. Your prescription needs to be within one year of date of purchase. We only fill single vision prescriptions, unfortunately no bifocals.
What is the return policy on the blue blocking glasses?
Answer: The return policy is stated on the webstore for each blue blocker glasses. Prescription glasses are final sale and no refunds or returns can be given. Non-Prescription blue blockers have a 100% money back guarantee within 30 days of receipt of glasses, in brand new condition. Glasses and case need to be returned in its original condition to receive refund.
To schedule a return, contact us at hello@drsamberne.com or 877-239-3777.
We provide prepaid return labels by e-mail and customers will have to print their own labels.
What is the customer service number for products?
Answer: Contact us at Hello@drsamberne.com or Toll free at: 1-877-239-3777
Where can I send questions to Dr. Berne?
Answer: Dr. Berne will answer you directly or he will answer your question through his weekly eyeClarity Podcast? Link to podcast: https://www.drsamberne.com/category/podcast-2/
Send questions to: hello@drsamberne.com
How do I sign up for his newsletter?
Answer: Here is the link to sign up: https://www.drsamberne.com/subscribe/
How do I sign up for his member?
Answer: Here is the link to join Dr. Berne's membership: https://drsambernesmembership.com/
The form will not accept my address at checkout. It is asking me to put an apartment number and I don’t have one.
Answer: If you are using a P.O. Box, put the P.O. Box address in both address lines. If you do not have an apartment number, and you are using a house address, put n/a in the second address line.
FDA Press Release:
Dr. Berne’s Whole Health Products Issues Voluntary Nationwide Recall of Dr. Berne’s MSM DROPS 5% and 15% Solution Eye Drops Due to Bacterial and Fungal Contamination
Contact: Dr. Berne’s Whole Health Products
Owner: Dr. Samuel Berne
Phone Number (877) 239-3777
FOR IMMEDIATE RELEASE – 8/25/2023 –Tesuque, NM, Dr. Berne’s Whole Health Products is voluntarily recalling all lots of MSM DROPS 5%,15% Solution, Dr. Berne’s Organic Castor Oil Eye Drops and Dr. Berne’s MSM MIST 15% Solution to the consumer level. FDA analysis has found one lot (lot 6786) of Dr. Berne's MSM DROPS 5% Solution to fail sterility with both bacterial and fungal contamination found in the product. Out of an abundance of caution, Dr. Berne's is recalling all other lots of the 5% and 15% strengths of MSM Solution and all lots of Dr. Berne’s Organic Castor Oil Eye Drops and Dr. Berne’s MSM MIST 15% Solution.
Risk Statement: Using contaminated eye drops could result in minor to serious vision-threatening infection which could possibly progress to a life-threatening infection. To date, Dr. Berne’s has received 2 reports of adverse events related to this recall.
These products are used as a lubricating eye drop and is packaged in 30 ml/1.014 oz. plastic bottles. The product Dr. Berne’s Organic Castor Oil Eye Drops are packaged in 30 mL/1fl oz white plastic bottle; Dr. Berne’s MSM MIST 15% Solution is packaged in 30mL/1.014 oz white bottle. All these affected products were distributed through Dr. Berne’s webstore.
Dr. Berne’s is notifying its distributors and customers by e-mail and arranging for return of its MSM DROPS 5% and 15% Solution and Dr. Berne’s Organic Castor Oil Eye Drops and Dr. Berne’s MSM MIST 15% Solution. Consumers/distributors/retailers that have product which is being recalled should stop using and return to Compliance Insight, Inc. 497 Circle Freeway Dr., Suite 230, Cincinnati, OH 45246.
Consumers with questions regarding this recall can contact Dr. Berne’s Whole Health Products at (877) 239-3777 or by e-mail at hello@drsamberne.com Mon-Fri 9-5 pm Mountain time. Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to using this drug product.
Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail or by fax.
- Complete and submit the report Online: www.fda.gov/medwatch/report.htm1
- Regular Mail or Fax: Download form www.fda.gov/MedWatch/getforms.htm2 or call 1-800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178
This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.
Download here: FDA press release